IT Care Team Manager

Join Parkes BPO as an IT Care Team Manager and lead a dynamic team dedicated to delivering fast, reliable IT support solutions. In this pivotal role, you will drive team performance, optimize workflows, and foster continuous improvement across operations. Based in Canggu, you'll work closely with our IT team to ensure seamless technology operations for our clients in Bali.

As an IT Care Team Manager, you'll manage a team of 8-10 IT support specialists, providing Tier 1 and Tier 2 technical assistance. You'll be responsible for implementing and maintaining ITIL best practices, ensuring our clients' systems run smoothly. This role offers a unique opportunity to work in a fast-paced environment, contributing to the success of our clients' digital operations.

Parkes BPO is a leading Business Process Outsourcing (BPO) company with a strong presence in Bali. We specialize in providing IT support services to multinational corporations, helping them maintain efficient and reliable technology infrastructure. With a commitment to continuous improvement and innovation, Parkes BPO is the perfect place to build your career in IT support management.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of 8-10 IT support specialists, ensuring high-quality service delivery.
• Implement and maintain ITIL best practices to optimize IT service management processes.
• Monitor and analyze IT service performance metrics to identify areas for improvement.
• Develop and implement training programs to enhance team skills and knowledge.
• Collaborate with other departments to ensure seamless integration of IT services.
• Provide Tier 1 and Tier 2 technical support to clients, resolving issues promptly and efficiently.
• Ensure compliance with industry regulations and security standards.
• Stay up-to-date with the latest IT trends and technologies to drive continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT support management, preferably in a BPO environment.
• Certifications in ITIL Foundation or IT Service Management (ITSM) are a plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in using IT service management tools such as ServiceNow, Jira, and Confluence.
• Experience with cloud-based IT services and virtualization technologies.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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